Delivery & Returns
Free delivery is to UK only and is sent Royal Mail 48hr Tracked. *To qualify for this, you must have spent over £25 after any discount is applied; offer does not apply to money spent on gift subscriptions.
Here at Rounton Coffee, we want your coffee to arrive with you as fresh as possible. We check and print our orders every morning at 8am, and make up our daily roast schedule accordingly. Please note the estimated dispatch date when placing your order to see when your coffee is likely to arrive.
Items will be posted to the address received during your checkout process. Please ensure that the details you provide are accurate when you order so that we can get your items out to you as quickly as possible.
Parcels up to 2 kg will are sent via Royal Mail; the price will be calculated during checkout.
Parcels over 2 kg are sent via DPD Next Day tracked service. Orders under 2kg can also be delivered by DPD, for an extra charge.
UK Delivery is free for orders over £25
Postage and packaging will be quoted at the time of order and may not qualify for free delivery.
If for any reason your order is incorrect or damaged then Rounton Coffee offers a replace or refund policy, please contact us to arrange return of the goods.
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. The customer will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days from receipt of the goods for this to be processed.
We are happy to cancel and refund any orders that have not yet been shipped. Once shipped, orders can only be refunded via the process outlined above.
All shipping back to Rounton Coffee is to be paid for by the customer. We recommend that your carrier gives you a proof of delivery as Rounton Coffee cannot be held responsible for goods lost or damaged in transit.
Returned items may be subject to a 25% restocking fee. This will be deducted from the refund total.
Our returns address is:
Customer Service Department
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